Pinnacle Digital Solutions has been in the business of helping companies with their digital needs for over 25 years. We have a proven process that helps us deliver quality work on time, every time.
When you call us with an inquiry, we take the time to understand your needs and requirements. We then provide you with a proposal outlining our services and how we can help you meet your goals.
Once we have a signed contract, we begin work immediately. Our team of experts will work tirelessly to complete your project on time and on budget. We pride ourselves on our attention to detail and our commitment to customer satisfaction.
Once the project is completed, we provide you with a detailed report outlining our work and how it helped you meet your goals. We also offer maintenance and support services to ensure that your needs are always met.
Below is a detailed breakdown of the process both the client and Pinnacle Digital Solutions participate in
The below are the steps in the process that we follow from the time you call us to inquire to the completion of the work.
Discovery and Needs Analysis
We interview the client user and buyer and understand the needs to match it to the best possible solutions
We visit the site or review the drawing and matches the want and the correct infrastructure needed to support the selected system
Design Development by PDS Team
Our design team then develops and designs the product with the client’s need in mind.
Verification Interview with Client
The design is presented to the client for approval to verify that design is as per expectations and suited to fulfil his needs.
Proposal Development PDS Team
A proposal is developed to include pricing, system description, and scope of work and terms of conditions for work. We also provide references from other clients
Proposal Presentation to Client
Our Strength lies in presenting the proposal to the client in person to explain the technicalities and to ensure maximization of client satisfaction.
Modification and Finalization
After presentation and review of the design we make the necessary modifications if needed. This three-step process of Design approval ensures that the client is satisfied with the design, the Product and the Time Schedule, making working with PDS an exceptional experience.
Purchase Order by Client
PDS then receives the Purchase Order by the Client to go ahead with the project.
Client Registration and Payment Terms Setup by PDS Team
The Client is then registered with PDS and Payment Terms are set up By PDS team.
Project Start by PDS Team
The PDS Team almost always starts the Project on the mutually agreed dates and ensure that all requirements are met prior to the start of the project.
Project Completion by PDS Team
We do have a record of completing most of our projects on time.
Client Training by PDS Team
PDS then provides training to the client, to familiarize with all the features and ensure client satisfaction.
Operations & Maintenance Manual Submission by PDS Team
The operation and Maintenance Manuals are explained and handed over to the client by PDS team.
Handing Over and Sign Off by client
Only after testing and ensuring that the client is satisfied does PDS hand over and sign off with the client.
Maintenance and Service by PDS Team
(OEM warranty on all equipment and 90 days’ warranty on Install)
PDS offers Maintenance and Service Team
As a warranty on all equipment as per manufactories terms and offers a 90-day warranty on Install.